Kenya Power on Tuesday issued a stern warning to Kenyans to load their electricity tokens ahead of the scheduled maintenance starting the night of Sunday, June 2.
The utility company announced that its outlet system will be offline from Sunday, June 2 at 10:00 pm until Monday, June 3 at 10:00 pm.
As a result, customers will be unable to purchase tokens via mobile money, banking halls, or Kenya Power offices.
“We wish to inform our customers that the prepaid token vending system will be unavailable from 10:00 PM, Sunday, 2nd June to 10:00 PM, Monday, 3rd June to enable us to upgrade our systems for improved service delivery,” the notice stated. During this period, customers will not be able to buy electricity tokens from any vending points, including Kenya Power offices, Paybill number 888880 (mobile money), and banking channels.”
The company, which trades under the KPLC ticker on the Nairobi Securities Exchange, strongly advised customers to purchase enough tokens to last beyond Sunday, June 3.
As of January, the company reported having 6.8 million prepaid customers likely to be impacted by this directive.
Additionally, Kenya Power has 2.1 million postpaid customers, generating Ksh120 billion and accounting for 63 percent of its total revenue.
However, the company plans to phase out all postpaid customers and transition them to the prepaid system, despite many large power users favoring the postpaid option.
“All rural customers will be on the prepaid metering system and will be transitioned to smart metering in the long term,” Kenya Power stated in a report.
This maintenance follows a significant glitch in January that resulted in a 15-hour downtime, leaving customers unable to purchase electricity tokens. The disruption was attributed to a failure in the mobile money transfer system.
“A technical glitch affecting the mobile money service is preventing our prepaid customers from buying electricity tokens currently,” Kenya Power explained on January 23.
Recent Comments